The following information and instructions will be helpful for resolving queries or problems.
Please note that a broadband internet access (e.g. DSL) is required which is not a part of our offer. If you are online with ISDN or Modem, then your bandwidth is not enough to capture the films, as there are too long waiting periods for transferring the data volume.
We recommend a DSL-access with minimum 2000 Kbit (2Mbit) per second to receive films in good quality.
Our video library supports all current browsers. Use browsers such as Firefox, Internet Explorer, Opera or Safari to view the films. These are pre-installed on almost all Windows-PCs and Macintosh-Computers.
If you are a customer of T-Online, do not use the T-Online-Browser. Use one of the above mentioned Browsers after establishing an internet connection.
In order to be able to view the Films, you will need Flash Player (Version 10 and above).
If you are using a tablet computer like the iPad without Flash, you can view the videos in most cases with the integrated HTML-5-Player. You do not need to install this player since it is integrated. The HTML-5-Player works with the iPad (Apple) and many Android-based tablet computers.
The film-trailers and some videos are freely accessible. You must log in first with your username and password for all other films.
If you are already logged in and still receive the message, "You must be logged in to watch the video", you may have deactivated the cookies in your Browser. Cookies must be activated for using the Quintessenz.tv-Platform.
In order to activate Cookies in Internet Explorer, open the "Internet-options" in the "Control panel" or in the menu "Extras" of Internet Explorer. Select "Data security" and activate the Cookies.
In order to activate Cookies in Firefox, open "Settings" in the menu "Extras". In the Tab "Data security", activate the control box "Allow Cookies".
If a film does not play smoothly, is shaky or interrupted, this could be due to the bandwidth of the internet connection.
Select the optimum bandwidth at the beginning. It is saved, and at each log-in it is reset to the value entered at your previous log-in.
If there are any fluctuations in the network connection and the films do not play smoothly, select a lower bandwidth to resolve the problem:
- Click below the player on "select bandwidth"
- Select a lower bandwidth from the list
- Click the "" button
The film will restart with the selected bandwidth.
You are able to log in, but the films are not displayed?
In these cases, there is probably a software-problem on your computer.
The following tips can help you to resolve this problem:
We hope that these tips and instructions are helpful. In case of difficulties, eventually, a reinstallation of the system could help. Take your service technicians advice.
In order to watch the protected contents, register either with the help of the customer account number mentioned on the bill or using your activation code you received. Select your own username and a password to log in and watch the films.
You will find detailed information regarding registration here.
If you already have access data (username/password) for our Online-Services, e.g. QuiS (Quintessence interactive School) or Online-Journals, please log in directly with your username and password. If necessary, add your customer number in the menu item "Customer Service" to get access to this service.
If you have any further queries, please do not hesitate to contact us. We will be glad to help you!